General

• This Privacy Policy explains: (i) the type(s) of information collected from the Users/Vistors through the Platform; (ii) the purpose, means and modes of usage of such information; and (iii) how and to whom such information which has been collected will be disclosed.
• For the purpose of these Privacy Policy, wherever the context so requires "You", "Your", "Visitor" or "User" shall mean any person who uses the Platform for availing the Services.
• The term "We", "Us", "Our" shall mean the Company, its employees, and authorized person that perform or involves in any or all services on the Company’s behalf.
• We reserve the right to make changes to Privacy Policy time to time for improvement and betterment of platform or website.
• All such changes will be effective immediately after publishing on the Platform or website and your continued use of the Platform, and/or the Services constitutes your consent to such modifications.
• As user/visitor you agree to periodically review the Privacy Policy on the platform and have consent to accept the same.

This Privacy Policy explains how we as company collects, uses, and protects your information when you use our Services.

Information Collection & Consent

• We collect information when user registers in our platform and agrees to our Terms & Conditions.
• By using EchQ platform/website and/or by providing your information, you accept and consent to the collection and use of the information in accordance with this privacy policy, including but not limited to your consent for sharing your information as per this privacy policy.

Business & Account Information

• Name, email address, Contact number, Mobile number, Phone Number, company name, GST informations, etc., as given by you.
• Account credentials and settings

Usage & Technical Data

• Log data, API usage, device information
• Interaction metadata (non-sensitive)

Communication/Your Customer's Data

• Name, Phone Number, Email, Order Details, Address and all other details you provide at the time of running campaign to allow AI talkbot to have interaction with your customer.
• Voice or text interactions processed to deliver Services
• Stored only if enabled by the customer

How We Use Information

We use collected data to:

• Provide and operate the Services
• Improve system performance and accuracy
• Ensure security and compliance
• Communicate service updates and support

We do not sell user data.

Data Processing & AI Usage

• Voice and text inputs are processed solely to deliver Services
• AI models operate under configured business logic
• Customers retain ownership of their data

Data Sharing

We may share data only with:

• Trusted infrastructure providers
• Telephony Provider (For AI-Bot calling purpose)
• Payment processors (for billing only)
• Legal authorities when required by law

No unauthorized third-party data sharing occurs.

Data Retention

• Data is retained only as long as necessary
• Retention policies are configurable
• Data deletion requests are honored as per legal requirement

Security Measures

We implement:

• Encryption in transit and at rest.
• Access control and monitoring
• Payments are processed via third-party payment gateways
• Secure cloud infrastructure

However, no system is 100% secure.

Cookies & Tracking

Our website may use cookies for:

• Session management
• Analytics and performance

You may disable cookies via browser settings.

User Rights

• Request access or correction of data
• Request deletion of data
• Withdraw consent where applicable

Requests can be sent to hello@echqlabs.com

Children’s Privacy

• Our Services are not intended for individuals under 18 years of age.

Policy Updates

• We may update this Privacy Policy periodically. Continued use of Services indicates acceptance of changes.